Director, Professional Services


Boston, MA

Industry: Technology


5 - 7 years

Posted 41 days ago

At MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business. Innovative products and ultimately our success are rooted in one driving force—our people. Our casual and flexible environment encourages creativity and collaboration, so you’ll have the opportunity to initiate and contribute to challenging projects, while pursuing your interests and developing, both professionally and personally. Bring us your passion, curiosity, and fresh ideas, and be a part of technology innovation at its best!

Job Description

The Role:  The Director, Professional Services is responsible for the recruiting, management and career development of production and education consulting staff, for ensuring quality services delivery in all consulting engagements, and for the development of new services and license business opportunities in the assigned region.

Your Focus:

  • Manages Production and Education consulting resources 
  • Promotes production best practices and knowledge sharing 
  • Responsible for recruiting and growth of the consulting organization at the regional level 
  • Responsible for staff/account management and prioritization and forecasting 
  • Coordination with regional sales management and consulting management 
  • Develops and maintains relationships with partners 
  • Supports and implements regional and corporate initiatives 
  • Develop and maintain world-class consulting processes and personnel 
  • Meet professional services revenue and profit quotas while managing regional P&L 
  • Provide delivery management to ensure customer satisfaction and referencability 
  • Provide support, tactical and programmatic, in achieving district product sales quota



Required Experience and Skills:

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.  

You should also bring the following:

  • Technical education (BS, MS) preferred 
  • Understanding of core Business Intelligence/ Data warehousing technology: RDBMS, Web- Client/ Server, OLAP
  • 5-10 years’ of consulting and consulting management experience at the Region/ District level 
  • 3-5 years’ experience managing all aspects of a services business including P&L management experience 
  • Prior experience in systems integration consulting or software/ hardware vendor services 
  • Demonstrated ability to grow and manage the technical personnel and processesassociated with enterprise software sales 
  • Ability to excel in a team environment 
  • Demonstrated creative problem solving ability 
  • Effective oral, presentation, and written communication skills 
  • Demonstrated ability to effectively recruit, develop and retain project-based employees 
  • Demonstrated ability to develop, deploy and maintain career development and project delivery programs