Product Manager - Communications

Confidential Company  •  Cambridge, MA

8 - 10 years experience  •  Software

Salary depends on experience
Posted on 10/09/17
Confidential Company
Cambridge, MA
8 - 10 years experience
Salary depends on experience
Posted on 10/09/17

The Position:

Recommend and champion product/service/solution strategic direction of objectives for the company’s multi-channelcustomer service applications. You will play a proactive role in product planning and design to ensure the products are differentiated from competitors’ throughout all the life cycle stages.
In this role, you will:

  • Translate market needs into clearly defined and detailed Product use cases and requirements
  • Concentrate on the CRM customer service solutions offered by the Product Family
  • Evolve current product capabilities to maintain and ultimately redefine industry leadership in this area.
  • Partner with Product Development to communicate product requirements and determine viable development strategies, deliverables, and releasedates
  • Provide regular and detailed communications of Product and Market status and changes
  • Provide quality, written content into Product use case and requirements documentation
  • Provide Product specific support to Sales, Marketing, Professional Services and Training teams
  • Maintain an understanding of key drivers, issues and players in the CRM market. Identify and researches industry trends as it relates to CRM
  • Evaluate Competitive market offerings and deliver on differentiation and analysis studies, positioning and communications
  • Team with Sales, Service, Marketing, Product Development and Product Management to define, develop, market, sell and deliver the Product and the Product Value proposition in accordance with the company’s product release process
  • Team with Product Marketing, Product Development, Sales and Service to maintain oversight and shepherd the product (or components thereof) through the product release cycle
  • Manage technical partnerships with interaction channel partners

Pega Offers:

  • A rapidly growing yet well-established business
  • The world’s most innovative organizations as reference-able clients
  • Analyst acclaimed technology leadership in a massive emerging market
  • Competitive pay + bonus incentive, employee equity in the company, 3 weeks paid vacation plus 10 company holidays, 2 community service days, medical/eye/dental coverage, and even pet insurance!

The Person:

The ideal candidate understands CRM and contact center/customer service applications and their use. You understand interaction technologies and their ability to be leveraged as part of CRM applications.
Qualifications will include:

  • 7+ years’ experience in Product Management with a minimum of 5years in customer service technology
  • Subject matter expertise in the communications or media
  • Understanding of procedures, regulations, and policies related to Customer Service/Contact Center environments.
  • Maintain an understanding of key drivers, issues and players in the CRM market. Identify and researches industry trends as it relates to CRM
  • Ability to eliminate functional “silos” and other barriers that would stand in the way of producing effective results
  • Engages in cross-functional activities and collaborates across organizational boundaries
  • Works to gain cooperation from others to obtain information and accomplish tasks and goals while consistently seeking to obtain win-win situations
  • Communication: Sets up ongoing procedures for collection and review of pertinent information necessary for the management or monitoring of projects. Expresses thoughts effectively in individual and group situations. Expresses facts, thoughts and ideas in a clear, concise, convincing and organized manner
Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.