Provide advanced technical support to customers? technical staff, answer questions on function and usage of product, gather relevant information and determine troubleshooting and diagnostic procedures to determine & solve customer reported technical problems of varied complexity in professional and timely manner, over the life of the case.
Provide Technical consulting to clients based on in depth understanding of the Anti-Fraud SW products covering technical management of issues during the project course and guiding clients throughout technical procedures and protocols.
Directs the efforts of a team of training managers, performance and quality consultants who are responsible for the design, implementation, deployment, and administration of high quality training programs/practices, policies and procedures to all levels of personnel.
Plan, create and revise technical information, including installation, operation and maintenance instructions, and other types of technical content such as video scripts, blog posts, flowcharts, technical advisories, and release notes.