TheLadders.com Selects RightNow for Comprehensive CRM Solution
NEW YORK (May 31, 2005) - TheLadders.com, the world's leading job search engine catering exclusively to the $100k+ employment market, today announced it has selected RightNow Technologies, a leading provider of on demand CRM (customer relationship management) software solutions, as its CRM solutions provider, and will utilize RightNow Service to manage all client communication interaction.
TheLadders.com CEO and President Marc Cenedella commented, "We have grown to more than 370,000 subscribers, and over 20,000 new $100k+ job listings each month. RightNow's solution will ensure we provide the best customer service to our clients by seamlessly capturing and tracking all interactions. The RightNow solution provides the functionality we require to quickly view the interaction history of each executive candidate, employer and recruiter in real-time."
TheLadders.com operates specialized job search sites for executives seeking positions in the fields of sales, marketing, finance, human resource, law, technology, general management and operations. The company works with candidates, employers and recruiters to place high-quality candidates in pre-screened job openings. TheLadders.com will employ the RightNow Service solution to automatically capture, track and route inquiries and interactions with all three constituents.
RightNow Service is a global, multi-channel customer service solution that provides a 360-degree view of all customer data and interactions, from both traditional and online channels, within a single desktop application. The solution offers standard, pre-built reports and a custom reporting engine to capture service quality statistics including average response times and service level achievement rates.
"TheLadders.com continues to experience rapid growth, and we are pleased to offer the company a solution that will automate their business-critical CRM processes and provide actionable insight into all client interactions," Sean Forbes, vice president of marketing and business development at RightNow, said. "RightNow strives to provide each of its customers with an easy-to-use solution that will drive revenue growth and productivity, and TheLadders.com is no exception. Our highly adaptable solution will allow TheLadders.com to optimize and streamline the entire customer lifecycle to further increase its client satisfaction and profitability."