Director of Client Services, West - Online Adverti...

COMPANY is seeking an experienced Director, Client Services - West to manage and grow its client services team (West), manage Network and Platform partners, drive new business opportunities, and support new business sales as required to close new strategic accounts. These responsibilities will be accomplished by establishing professional working relationships (up to the executive level) with the clients, and by developing a core understanding of the unique business needs of the clients within their industry. This position reports to Vice President of Business Operations.

The Director, Client Services - West will manage and build a geographically distributed Account Management team. The Account Management team members will champion their client’s business goals by collaboratively defining solutions to drive their strategic initiatives, and identifying current and future products and services that will assist in their online advertising goals. Director, Client Services - West will work closely with clients, and jump in when necessary to maintain guidance and relationships.

Responsibilities:

• Own senior level client relationships and work to contribute strategic value beyond day-to-day campaign tactics


• Share responsibility for 100% client retention by proactively identifying client risks or opportunities and managing his/her client teams to effectively respond to these client needs


• Acquire and develop long-term relationships with strategic clients


• Provide project management on all projects within the account team


• Prioritize & set expectations on deliverables


• Attain company MBO targets through a combination of existing business contributions and new business development


• Work with team to establish effective staffing levels for each client; monitor Book of Business fluctuations to proactively identify risks and opportunities


• Orchestrate cross functional teams to achieve strong client results


• Accountable for integrated client results across all relevant products/services


• Responsible for renewals and contract negotiations


• Lead and mentor team and lead continuous improvement throughout the organization


• Achieve recognizable improvements in the skill level and Book of Business performance of the Account Management team


• Lead highly skilled client delivery teams to enhance and deepen client relationships


• Actively lead or participate in areas such as regular update meetings, ongoing communication, etc.


• Maintain a low staff turnover across the engagement

Basic Qualifications:

• 8+ years client management experience in interactive advertising space


• Experience managing a large client base


• Experience with exec level to review top line performance and marketing strategy


• Knowledge of ad agencies, advertisers and the online industry


• Proven background of growing successful account management teams, including managing a book of business, up-selling existing clients and generating reports


• Experience building existing relationships with senior level professionals


• Very comfortable with technology, strong product and analytical skills


• Ability to strive in an entrepreneurial environment


• Passion for interactive media


• Strong preference for display ad experience


• Bachelor’s degree required, Master’s degree preferred